Customer Service

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Customer Services

Westfield 277 Newmarket
Address:  277 Broadway, Newmarket, Auckland 1023
Telephone:  +64 9 978 9400
Email:  277newmarket@nz.westfield.com


Customer service is extremely important to us and we want to make your visit as enjoyable and comfortable as possible. 

You'll find our Customer Services desk located on Level 1 between Swarovski and Kookai or you can contact them on (09) 978 9430. They're available to assist with Gift Card sales, directions, retailer information, lost property, transport information and more.

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Westfield Gift Cards

The gift of choice has arrived!


Westfield Gift Cards can be used at participating stores in the 12 Westfield centres across New Zealand - from department stores to fashion stores, to cinemas and restaurants and much, much more.


Westfield participating retailers will continue to accept Gift Vouchers up and until they have reached their expiry date.


Westfield Gift Cards are accepted at all retailers within Westfield 277 Newmarket except for ATM machines.  Retailers on Nuffield Street also accept the Westfield Gift Card except:

  • Nuffield Street Brew Bar
  • Harrowset Hall

Please note that this list may vary from time to time.


To purchase Gift Cards online, to check a Gift  Card balance or for further information click here.  


For queries:

  • Free call (within NZ) 0800 937834 or email giftcard@nz.westfield.com
  • Outside of NZ please call +64 9 978 4848
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Mobility Services

At Westfield 277 Newmarket we have wheelchairs available for hire.  Just visit the Customer Service Desk for more information.  There is no charge for hireage but you will require photo ID and terms and conditions apply.

If you would like to book a wheelchair for your next visit just call the Customer Service Desk on (09) 978 9430.

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Parents Rooms

Looking after your little ones will always be a pleasure at Westfield because our Parents Rooms are equipped with a microwave, bottle warmer, change tables and kids toilets... all in a safe and comfortable environment.  Our Parents Rooms are located on the ground floor behind Cinderella Beauty and on Level 2 next to McDonalds in the Food Gallery.

For more information please see the Customer Service Desk or call us on (09) 978 9430.

Dads, you are also welcome in all our Parents Rooms.

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