Your wellbeing is our priority 

We’re open and here for you.

When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of New Zealand health authorities.


Westfield Auckland Living Centres are open under the COVID-19 Protection Framework, also known as the traffic light system. Under this system, Westfield Living Centres in Auckland are open and trading under the Orange setting and Riccarton under the Orange setting.


We recommend visiting your local Westfield centre website for the most up-to-date retailer information and opening hours.  


An important update for our customers

Some Westfield centres have been included on the COVID-19 case locations. We would encourage customers to visit the relevant health authority for detailed times, locations, and further actions. Please select your state below for more information.

Please select your state to view current measures and advice for your local centre:

Physical distancing

We recognise the critical importance of physical distancing. To help our customers maintain the recommended physical distancing while in our centres, we have closed kids’ play areas and are working with our retailers to provide appropriate space for customer queues. We have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks for guidance around effective social distancing in these areas.  


Our retailers are also expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions.

Cleaning and hygiene

We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently-touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.  


If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer-facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.  


We remind all customers to practice social distancing and regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single-use hand sanitiser is available at the Concierge desks and other locations around our centres.  


If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.


Current health advice: Auckland

An important update for our Auckland Westfield customers  


From Friday 31st December 2021, Westfield Living Centres in Auckland are open and trading under the new Covid Protection Framework with the Orange setting.


In line with current New Zealand Government restrictions, all retail is open under the Red setting with capacity limits and physical distancing requirements in place. Customers are required to wear a face covering unless an exemption applies and may be required to present their My Vaccine Pass on entry at specific retailers. 


Restaurants, cafes and bars are open to fully vaccinated customers, with capacity limits and limited seating available. Customers are required to wear a face covering except when eating or drinking unless an exemption applies, and present their My Vaccine Pass on entry. 


Beauty and personal care services, including gyms, nail salons, tattoo parlours, spa and massage parlours, hairdressers and barbers are open to fully vaccinated customers with physical distancing requirements in place. Customers are required to wear a face covering unless an exemption applies and show their My Vaccine Pass on entry. 


We encourage customers to plan ahead and visit their local centre website for the most up-to-date information and opening hours. Face coverings are required to be worn indoors when visiting our centres unless an exemption applies. 


For more information on current New Zealand Government restrictions and My Vaccine Pass, we encourage customers to visit: https://covid19.govt.nz/   


Mandatory face masks


The New Zealand Government requires all individuals to wear a face mask indoors when outside the home, unless an exemption applies. 


We expect our employees, contractors, retail partners and customers to follow the advice of health authorities at all times, including the requirement to wear a face mask indoors, when working in or visiting our Auckland centres. 


To encourage customers to follow the advice of health authorities, we will have signage displayed throughout the centre, and our centre and security personnel are on hand to assist customers with current restrictions. 


A reminder to check-in when visiting us


We encourage customers to check-in on the NZ Covid Tracer App using one of the many QR Codes when visiting any of our centres. If you require assistance, please see one of our team members who can assist you.


Opening hours: Auckland

We recommend visiting your local centre website for the most up-to-date retailer information and opening hours.  

Current health advice: Riccarton

An important update for our Westfield Riccarton customers


From Friday 3rd December 2021, New Zealand moves to the COVID-19 Protection Framework, also known as the traffic light system. Under this system, Westfield Riccarton is open and trading under the Orange setting. 


In line with New Zealand Government restrictions, all retail is open under the Orange setting with capacity limits and physical distancing requirements in place. Customers are required to wear a face covering unless an exemption applies and may be required show their My Vaccine Pass on entry. 


Restaurants, cafes and bars are open to fully vaccinated customers. Customers are required to wear a face covering except when eating or drinking unless an exemption applies, and show their My Vaccine Pass on entry. 


Beauty and personal care services, including gyms, nail salons, tattoo parlours, spa and massage parlours, hairdressers and barbers are open to fully vaccinated customers with physical distancing requirements in place. Customers are required to wear a face covering unless an exemption applies and show their My Vaccine Pass on entry. 


We encourage customers to plan ahead and visit their local centre website for the most up-to-date information and opening hours. Face coverings are required to be worn indoors when visiting our centres unless an exemption applies. 


For more information on current New Zealand Government restrictions and My Vaccine Pass, we encourage customers to visit: https://covid19.govt.nz/


A reminder to check-in when visiting us

We encourage customers to check-in via the NZ Covid Tracer App using one of the many QR Codes when visiting any of our centres. If you require assistance, please see one of our team members who can assist you.

Opening hours: Riccarton

Store hours may vary, we recommend contacting individual retailers ahead of your visit for the most up-to-date information. Please browse stores for contact information.

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Latest government updates

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