Your wellbeing is our priority
We’re open and here for you.
When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of New Zealand health authorities.
Westfield Auckland Living Centres are open for your essentials, operating under alert Level 3. Riccarton is now open operating under Level 2.
We recommend visiting your local Westfield centre website for the most up-to-date retailer information and opening hours.
An important update for our customers
Some Westfield centres have been included on the COVID-19 case locations. We would encourage customers to visit the relevant health authority for detailed times, locations, and further actions. Please select your state below for more information.
We recognise the critical importance of physical distancing. To help our customers maintain the recommended physical distancing while in our centres, we have closed kids’ play areas and are working with our retailers to provide appropriate space for customer queues. We have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks for guidance around effective social distancing in these areas.
Our retailers are also expected to have signs that clearly display how many patrons they can accommodate in their space, given the restrictions.
Cleaning and hygiene
We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently-touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.
If a retail partner becomes aware of any confirmed cases of COVID-19 within their customer-facing teams in our centres, they must contact their local Westfield centre management immediately. We would then work with our retail partner and the relevant health authority to support any required public communication and advice on deep cleaning.
We remind all customers to practice social distancing and regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single-use hand sanitiser is available at the Concierge desks and other locations around our centres.
If you have COVID-19 symptoms no matter how mild, health advice is that you should be tested. You should not visit a Westfield centre if you are feeling unwell.
Current health advice: Auckland
An important update for our Auckland Westfield customers
In line with NZ Ministry of Health guidance for Covid-19 Alert Level 3, from Wednesday 22 September 2021, Westfield is open for your essentials and Click & Collect is now available from selected Westfield retailers.
Supermarkets, dairies and pharmacies can open in line with Level 3 restrictions. In addition to this, butchers, fishmongers, green grocers and financial institutions can now open to customers.
Cafés, restaurants, food court retailers, bars and pubs can now open for contactless pickup and delivery only.
Food court seating areas, concierge desks, valet and both indoor and outdoor play areas will remain closed during this period.
For more information on current restrictions under Covid-19 Alert Level 3, we encourage customers to visit: https://covid19.govt.nz/
A reminder to check-in when visiting us
We encourage customers to check-in on the NZ Covid Tracer App using one of the many QR Codes when visiting any of our centres. If you require assistance, please see one of our team members who can assist you.
Food court guidance: Auckland
Food courts and food court seating at our centres are temporarily closed. Under Level 3, cafés, restaurants, food court retailers, bars and pubs can now open for contactless pickup and delivery only.
Opening hours: Auckland
We recommend visiting your local centre website for the most up-to-date retailer information and opening hours.
Current health advice: Riccarton
An important update for our Westfield Riccarton customers
Westfield Riccarton is open and trading under Covid-19 Alert Level 2.
Westfield Riccarton is open and trading, with Covid-Safe protocols in place which are in line with the latest government and health advice. In line with government health advice, face masks must be worn when visiting us, unless an exemption applies or dining at a café or restaurant. While in-centre, please be sure to observe 2 metre social distancing and practice good hygiene.
Food court seating areas, concierge desks and are now open, with Covid-safe measures in place. Kids play areas remain temporarily closed at this time.
For more information on current restrictions under Covid-19 Alert Level 2, we encourage customers to visit: https://covid19.govt.nz/
A reminder to check-in when visiting us
We encourage customers to check-in via the NZ Covid Tracer App using one of the many QR Codes when visiting any of our centres. If you require assistance, please see one of our team members who can assist you.
Food court guidance: Riccarton
Food courts and food court seating at Westfield Riccarton are open. Under Level 2, cafés, restaurants, bars, pubs, food court retailers and food court seating can now open for service with capacity restrictions in place.
Opening hours: Riccarton
Store hours may vary, we recommend contacting individual retailers ahead of your visit for the most up-to-date information. Please browse stores for contact information.