We understand the ongoing community concern about the Coronavirus (COVID-19) and will continue to update this page to reflect the evolving situation.
Westfield Living Centres are open and operating to our standard trading hours. To plan your visit, we recommend checking your local centre website for the most up-to-date retailer and centre information, including opening hours for individual stores, which may vary.
When it comes to the health and wellbeing of our customers, retail partners and people, we follow the advice of the New Zealand health authorities and expect our customers and retail partners to do the same when they visit us. We are all in this together.
Physical distancing
In line with alert level 2 government restrictions, we are committed to facilitating and encouraging physical distancing of 2 metres at all times.
To help our customers maintain the recommended physical distancing while in our centres, we are:
- Displaying signage in key areas, including at entry and exits, car parks, at escalators and elevators, parent rooms and amenities for guidance and reminders on effective physical distancing.
- Reducing the amount of seating available to customers in our food courts and common areas.
- Supporting our retailers with signage outlining how many customers they can accommodate within their stores.
- Continuing to support businesses, who by nature cannot meet the 2 metre physical distancing standards, to manage their own specific regulations (e.g. hairdressers, nail bars and beauty retailers).
Cleaning and hygiene
We apply the highest standard of cleanliness and hygiene across our Westfield Centres. We have increased the routine cleaning of frequently touched hard surfaces, including in car parks. We expect our retail partners to apply the same principles to their cleanliness and hygiene.
We remind all customers to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single use hand sanitiser is available at the Concierge desks and other locations around our centres.
Westfield Direct
We have introduced Westfield Direct, a contactless click and collect service that enables you to order online from multiple Westfield retailers in one transaction and pick-up via contactless drive-through from your local centre.
Westfield Direct connects customers with fresh food and quick eat retailers – with more retailers across more categories joining the platform every day. For more information, visit: direct.westfield.co.nz.
We’re here to help
If you have any questions, you’re welcome to visit our Concierge Desk to speak with one of our friendly team members. You can also email or call them, with contact details found on your local centre website.
Thank you for your support
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