Westfield Direct is our new contactless, Click & Collect service, now available at your local Westfield centre. Order online from multiple retailers, in one transaction, and collect your order from the designated, contactless drive-thru area.
Why has Westfield implemented Westfield Direct Click and Collect, now?
Westfield Direct is an innovation we’ve fast-tracked to provide a safe and easy solution for customers to purchase their everyday needs in one stop. The Westfield Click & Collect service is all about making it easier for our customers to order everyday items, whilst practising social distancing.
By facilitating online orders and delivery, the service offers our retailers a new way of trading and support during this difficult time.
Orders are final when the customer receives notification via email. Cancellations and refunds will only be processed at the discretion of the Retailer, based on their existing terms and conditions. For more information, see our Westfield Direct Terms and Conditions.
What do I do if my order is cancelled after I've paid?
Cancellations and refunds will only be processed at the discretion of the retailer, based on their existing terms and conditions. If the retailer has cancelled your order after payment, then you can lodge a request for a refund if the retailer has not automatically provided you with one and we can assist you.