Privacy Policy
Table of Contents
Scentre Group Privacy Policies
Scentre Group Privacy Policy
Current as at December 2025
Scentre Group's approach to privacy
Scentre Group recognises the trust you place in us when you choose to deal with us. We are committed to the protection of your personal information. Our policies comply with the applicable obligations under the Australian Privacy Principles that form part of the Privacy Act 1988 (Cth) (Australia) and the Information Privacy Principles that form part of the Privacy Act 2020 (New Zealand), as required. Our policies are intended to protect your privacy in respect of any personal information that you may provide to us.
This site is an Australian based website. If you are an EU resident and you choose to use the Website then you do so at your own risk, and on the terms of the Site. We protect all Personal Information in accordance with applicable Australian and New Zealand privacy laws.
Members of Scentre Group, comprising Scentre Group Limited ABN 66 001 671 496, Scentre Management Limited ABN 41 001 670 579 (as responsible entity of Scentre Group Trust 1 ABN: 55 191 750 378), RE1 Limited ABN 80 145 743 862 (as responsible entity of Scentre Group Trust 2 ABN 66 744 282 872) and RE2 Limited ABN 41 145 744 065 (as responsible entity of Scentre Group Trust 3 ABN 11 517 229 138) and their respective controlled entities, and the owners of the Australian and New Zealand shopping centres managed by members of Scentre Group (referred to in these terms and conditions as Westfield shopping centres), may collect personal and other information in the circumstances set out below, either directly or through their authorised agents and subcontractors. We refer to each of these entities in this policy as "us", "we", or "Scentre Group".
Scentre Group's collection and use of personal information
Scentre Group collects personal and other information from a broad range of people that interact with our business in several different ways.
Scentre Group collects this information to help us provide the information, goods, or services you are using or that you may be interested in. If we do not collect the information, we may not be able to provide you with the best experience possible.
Below are examples of the information we may collect from specific categories of individuals and a summary of why and how we use that information.
Visiting our centres
Scentre Group collects personal and other information from individuals who visit Westfield shopping centres, including in the following ways:
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Westfield shopping centres and car parks are under video, camera and audio surveillance (including via CCTV and team safety cameras). When entering Westfield shopping centres, Scentre Group may collect personal and other information (including visual and audio information as well as vehicle licence plate details) of customers, retailers, and their staff. This information includes visual and audio recordings as well as vehicle licence plate details. We may also collect other information from third-parties, including police, other law enforcement agencies and retailers which may include images and recordings. The information collected may be used by Scentre Group in connection with the management, safety, and security of Westfield shopping centres, or investigating and preventing any potential, suspected, or actual breaches of law or fraudulent activities or other safety and security incidents. Additionally, this information may be shared with police and other law enforcement agencies, government agencies or bodies, and other third-party service providers or commercial partners from time to time (including insurers, retailers, security contractors and consultants and educative and research bodies) for those purposes. In limited circumstances Scentre Group may authorise law enforcement agencies to collect personal and other information from customers who visit Westfield shopping centres.
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When customers park in our car parks with a ticketless parking system or car locator functionality, customers consent to provide us with their car licence plate details and, in some circumstances, other information including name, email address and telephone number. These details are used for:
- measuring and analysing car parking dwell times and shopper behaviour in order to improve Westfield shopping centres, for the purposes of providing and managing car parking and related services at Westfield shopping centres, conducting research and analysis with third-party providers, marketing purposes and also to assist customers to locate their cars including via online and mobile applications; and
- the administration of the Westfield Membership program by connecting carpark data to other personal information we hold and to otherwise enrich our database to form an understanding about how our customers use our services to allow us to personalise their experience.
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When customers purchase, redeem or are provided with Westfield Gift Cards (either in physical or digital form), they may provide us with their contact details. These details are used for card fulfilment purposes and, if customers opt in, to contact customers about events, activities and promotions, both in centre and as part of Scentre Group's other activities. For more information refer to the applicable Gift Card Terms and Conditions, available here.
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We collect personal and other information where customers provide their, or another person's, contact information and personal stories in connection with our community programs, like Westfield Local Heroes.
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Health and disability information in limited cases such as when managing a personal injury or security incident in a Westfield shopping centre or to assist with mobility and access arrangements (for example by providing disability aides such as power shoppers or access to disability parking services).
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Where we otherwise notify you of the information we are collecting and you consent to the collection of that information.
Westfield Membership
We collect personal information about you when you create your Westfield membership or update your details via the App. The type of information we collect includes your email address, and may also include your name, your vehicle's number plate, payment details, mobile phone number and the preferences and settings you enable for your Westfield membership.
We collect personal information in connection with your Westfield membership to:
- operate and administer the Westfield membership program. This includes providing it to third parties who provide services to us in connection with your Westfield membership; and
- communicate with you about services and benefits, events and offers that we think may be of interest to you and in connection with your Westfield membership, including surveys about your visits to Westfield Shopping Centres and experience with the App.
For additional information about how we collect personal information in connection with Westfield membership refer to the Westfield Membership Privacy Statement contained within this policy.
Competitions and Newsletters
We collect your contact information including name, mobile phone number, and email address when you enter into competitions or sign up to receive email or mobile newsletters (either while in a Westfield shopping centre ("in-centre") or online). We collect these details to contact competition winners, and to inform customers about events, activities and promotions, both in-centre and as part of Scentre Group's other activities. Customers have the option to opt out from receiving this information.
You will only receive communications from Scentre Group if:
- You subscribe to our Email Newsletters service directly, or by joining Westfield membership. Our Email Newsletters will keep you informed of the latest offers, current promotions and specials at the centre(s) of your choice and also Media Releases, Annual Reports and Financial Reports from the Scentre Group corporate website. If you no longer wish to receive Email Newsletters, you may unsubscribe either by clicking the "unsubscribe" link at the bottom of any email newsletter you receive or by going to:
- https://www.westfield.com.au/account/unsubscribe/direct for our Westfield Australia shopping centres' database; or
- https://www.westfield.co.nz/account/unsubscribe/direct for our Westfield New Zealand shopping centres' database.
- You request information about our services when you choose to contact us. You will not be added to a mailing list of any kind and will only receive e-mail in the matter that you have contacted us about; or
- You provide your details and request that we contact you when you complete our customer service survey
Website, Mobile Applications, Wi-Fi, and other Web-Based Online Services
When customers access our websites, use mobile applications developed by Scentre Group, access Wi-Fi provided in Westfield shopping centres or third-party applications using Scentre Group's infrastructure (including Bluetooth beacon networks), customers provide Scentre Group with certain information, including their contact details and location. Scentre Group collects this information to enable customers to be informed about upcoming events, activities and promotions, both in-centre and as part of Scentre Group's other activities, sponsor and retailer promotions and other activities.
We may also collect the following information from you:
- where devices are enabled to connect to, or are identifiable by, in-centre infrastructure (for example, in-Centre Wi-Fi networks or blue tooth transmitter (beacon) infrastructure), we and our third party providers may automatically collect data from those devices including usage, type of device and location and proximity of your wireless device in-centre, centre arrival and departure time, and other data which users consent to us collecting from time to time;
- the fully qualified domain name from which you accessed our websites, or alternatively, your IP address;
- device ID number (MAC address);
- the date and time you accessed each page on our websites;
- the URL of any webpage from which you accessed our websites or using in-centre Wi- Fi, and the details of any mobile apps you have accessed from a device using in-Centre Wi-Fi;
- publicly accessible social media posts and any personal information you allow us to collect by linking your account on our website with a third-party social-networking site including but not limited to Facebook, Twitter, Instagram or Google+;
- browsing information about your visits to our sites through cookies;
- Android Advertising Identifier or Advertising Identifier for iOS;
- the web browser that you are using and the pages you accessed; and
- any online applications we have created or operate which you install or access on a mobile device or computer.
We are collecting this information (and may use or hold this information) for the following purposes:
- so that we can tell which web pages are the most popular and where shoppers spend most of their time;
- to improve our website, applications, or in-centre experiences;
- for the purposes of and incidental to your use of in-centre Wi-Fi services (if applicable), our mobile apps, online services, and gift card services;
- to measure shopper numbers, characteristics and demographics, and analyse shopper behaviour in order to continuously improve our centres and for use otherwise in connection with our business;
- to directly market to you by sending you special deals and discounts, surveys and other marketing materials based on your location or known web usage;
- for other purposes to which you, either expressly or impliedly, consent to, and for the purposes set out in these terms and conditions, we may provide this information to Scentre Group's agents, contractors, service providers, joint venture and commercial partners, including owners of Westfield shopping centres, and regulatory authorities. We may transfer your personal information to others in countries outside Australia and New Zealand (including to those that operate our cloud servers outside of Australia and New Zealand);
- in connection with our use of Google Analytics on our websites predominantly for performance and analytics purposes and to promote information and content we believe you will be interested in; and
- for other purposes permitted by law or for which we have sought and obtained your consent.
Scentre Group may use the anonymised data for the purposes set out above and to inform our promotional and marketing strategies, as well as research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Scentre Group may connect information you provide to us for one purpose with other information for use for one or more of the above purposes. If you access or log-in to an in-centre Wi-Fi service, and we already hold other information (both personal or non-personal) that can be associated to you or the device on which you are accessing the Wi-Fi service (including, but not limited to a device ID number (MAC address)), then that information may be linked with personal information we hold about you as set out in this policy, and will be treated in the same manner as the personal information to which it has been linked.
More information about how Google handles the data we share with it can be read here. You can prevent your data from being used by Google Analytics by opting out here.
Retailers, Suppliers, and other Business Partners
Scentre Group may collect the following types of personal information from entities and related individuals that conduct their businesses at Westfield shopping centres (for example via a lease or licence for a premises or when conducting other activations at Westfield shopping centres):
- name, address and date of birth;
- contact and insurance details;
- ABNs; and
- other financial and trading information Scentre Group considers relevant.
Scentre Group requires this information to evaluate whether the relevant centre owner should enter into a lease, licence or other agreement with a retailer; to assist Scentre Group in the preparation of that document; to manage Scentre Group's relationship with retailers; and in order to monitor the performance of Westfield shopping centres. Occasionally, the information may also be made available to others in connection with these activities, in order for those people to provide services to Scentre Group or as required by law, as well as to third parties in connection with any transactions involving the ownership of the Westfield shopping centre.
If the retailer provides Scentre Group with direct debit or direct credit details, Scentre Group will only disclose those details to Scentre Group's bank to facilitate the provision of that service.
If you, or a company you work for, supplies goods or services to Scentre Group, Scentre Group may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide, or provided on your behalf, as part of our induction and compliance processes. This information will be used for the purposes of managing the provision of those goods or services.
Securityholders
Scentre Group maintains securityholder registers through an external service provider, currently Computershare Investor Services Pty Limited (Computershare). Scentre Group requires Computershare to comply with the requirements of the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand when performing these services. Scentre Group may collect personal information of its securityholders either from Computershare or directly from securityholders.
Personal information collected from securityholders (being members of the Scentre Group (ASX code: SCG) and Carindale Property Trust (ASX code: CDP)) includes contact information, bank account and securityholding details and tax file numbers.
This information is used primarily to carry out registry or investor relations functions such as payment of distributions, sending annual and half yearly reports, notices of meetings or newsletters and notifications to the Australian Tax Office or New Zealand Inland Revenue Department (where necessary).
This information may also be used for the purposes of Scentre Group complying with legal or regulatory requirements, investigating or preventing any suspected fraud or crime, informing securityholders about new initiatives concerning Scentre Group, or for any other purpose which a securityholder authorises Scentre Group to from time to time.
Securityholder information is held by Computershare in accordance with their privacy policy, a copy of which is accessible at www.computershare.com/au/help/Pages/privacy-policies.aspx.
Employees or potential employees
If you are employed by a member of Scentre Group, or are seeking employment with a member of Scentre Group, Scentre Group may collect personal information about you in connection with your employment. This information may include your name, date of birth, contact information, and any other information you provide, or that is provided on your behalf, as part of our induction and compliance processes. This information will be used for the purposes of our recruitment process and, if successful, managing your employment.
Unsolicited Information
If we receive personal information about you that we did not ask for either directly from you, from someone on your behalf, or through someone on our behalf, and we determine that we could have collected this information from you had we asked for it, we will take reasonable steps to notify you, as soon as practicable, that we have collected your personal information. If we could not have collected this personal information from you (or if you do not agree to us collecting information in this way), we will lawfully de-identify or destroy that personal information.
How your personal information is stored and kept secure
All personal information collected by Scentre Group is held securely through technical and organisational measures, whether on Scentre Group's physical files, in our computer systems or in a database (which may be hosted by Scentre Group or a third party on Scentre Group's behalf). This information is only made available to Scentre staff on a 'need to know' basis and for the purposes outlined in this policy or to other people as outlined in this policy who have agreed to treat that information confidentially. These databases are protected by a firewall as well as host-based security and Scentre Group otherwise uses all reasonable endeavours to keep your personal information in secure environments. Your personal information may be transmitted over the internet once it has been stored in a database and may also be transferred across borders to recipients in foreign countries other than Australia and New Zealand, including the United States of America and United Kingdom, and may be stored on servers, using databases or via cloud technology in a number of countries other than Australia and New Zealand, including regions such as the Americas, the European Union and Asia, where doing so is part of Scentre's ordinary business practices relating to the storage of data and where permitted by law.
If Scentre Group ever has a requirement to transmit such data over the Internet (for example, to make an off-site back up) it will be in an encrypted or otherwise secured form. By providing us with your personal information, you consent to these transfers.
How long do we hold your information?
We will keep your personal information for only as long as is necessary to achieve the purpose for which we use and disclose it.
Getting in touch - Right of access to and correction of your information
You have rights to access, update and correct your personal information held by us. We will take reasonable steps to ensure that personal information is up-to-date, accurate and complete.
If you reasonably believe that there has been unauthorised use or disclosure of your personal information, or if you wish to access, update or correct your personal information held by us, please contact our Privacy Officer, whose details appear below, or your relevant shopping centre manager.
In addition, you can also contact us if you believe:
- we have breached our privacy obligations or your privacy rights in any way; or
- you would like to discuss any issues about our privacy policy.
We will try to satisfy any privacy questions that you have and correct any errors on our part. If you still have concerns please contact our Privacy Officer by email to [email protected]
You can contact Scentre Group's Privacy Officer by:
Email: [email protected]
Post: Privacy Officer. Scentre Group Level 30, 85 Castlereagh Street Sydney, NSW 2000, Australia
or
Privacy Officer, Scentre Group P.O. Box 109-280, Newmarket Auckland 1149, New Zealand
If you are not satisfied with our response you may refer your complaint to the Office of the Australian Information Commissioner.
Other ways you can manage our collection and use of your personal information - Cookies
A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file is sent by your computer whenever it communicates with westfield.com.au or westfield.co.nz (as applicable). Scentre Group uses cookies to identify you between multiple visits, to better understand how westfield.com.au or westfield.co.nz is used, and to provide you information which may be of interest to you based on your previous visits to westfield.com.au or westfield.co.nz and to provide targeted advertising to you (including through ad servers and other third party advertisers) when you visit westfield.com.au or westfield.co.nz and certain other websites where advertising is found from time to time. We may provide the information we gather from cookies to third parties for these purposes and for other purposes connected with westfield.com.au. If cookie information is linked with personal information we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked. If you do not want ad servers or other third party advertisers to use cookies to provide you with targeted advertising, we suggest you use an opt out mechanism which can be found on:
- the Network Advertising Initiative opt-out provided; through http://www.networkadvertising.org/choices/DAA;
- the Digital Advertising Alliance opt-out provided ;through http://www.aboutads.info/choices/; or
- the Interactive Advertising Bureau (EU) opt-out provided through http://www.youronlinechoices.eu.
You do not have to accept cookies and you can set up your browser to notify you when you receive cookies. This will give you the opportunity to decide whether or not to accept the cookies. If you choose to disable cookies, you may not be able to access certain features of the website.
Westfield membership privacy statement
Westfield membership privacy statement
As at December 2025
Scentre Group, through the Westfield application (the App), collects your personal information to:
• establish a profile of you;
• give you access to membership services;
• send you communication about Westfield services and benefits, events and offers;
• allow you to activate and manage Westfield Digital Gift Cards; and
• make our marketing and communications to you as relevant as possible.
Scentre Group may also share personal information with our service providers who provide services to you through your Westfield membership. These services include:
• processing of payments relating to goods and services;
• issuing and processing Westfield Digital Gift Cards and related transactions;
• settling of transactions with financial institutions;
• provision of payment gateways;
• delivery of goods and services;
• checking for or preventing unauthorised or fraudulent transactions; and,
• delivering you relevant benefits when you are in a Westfield Shopping Centre; and
• facilitating logging in to your Westfield membership through third party social accounts, like Google and Apple.
1. The information we collect
1.1 Profile information
We collect personal information about you when you create your Westfield membership or update your details via the App. The type of information we collect includes your email address, and it may also include, your name your vehicle's number plate, payment details, mobile phone number and the preferences and settings you enable for your Westfield membership.
1.2 Information relating to your use of the Services
We may collect additional personal information during your use of the App. This includes:
1.2.1 Location information
Where you have authorised the App to access location services on your mobile device and when the app is open, we use geo-location to collect location information in the following circumstances:
- Each time you use the App to activate and add a Westfield Digital Gift Card to your mobile wallet, we use location services to check you are in Australia. This is because we do not allow the activation of a Westfield Digital Gift Card outside of Australia. We do not store your specific location when performing this check. For further information in this regard please send us a request via Support.
- When you use the App to check your parking time and set a parking reminder. This is because we need to know which Westfield Shopping Centre you are in, so we can display your vehicle entry time and send you parking reminders.
- If you have enabled location services and we can determine that you are in a Westfield Shopping Centre, then we also collect your location within the Centre. If we determine that you are not at a Westfield Shopping Centre, we use your location to inform you of your nearest Westfield Shopping Centre. We do not store your specific location when you are not at a Westfield Shopping Centre. If you are not at a Westfield Centre, then you may continue to use the App, however some functionality may not be available.
- If you have enabled location services, we may use your location to communicate with you about services and benefits, events and offers that we think may be of interest to you.
- Where you have otherwise enabled your mobile device to connect to, or be identifiable by, other in-centre infrastructure (for example, in-centre WiFi networks or blue tooth transmitter (beacon) infrastructure) outside the App, we may also combine the location information you have consented to be collected through those other sources with location information collected through the App for the purposes set out in 2.1.3 and 2.1.4. We also use this information to improve the location-based services provided to you.
- When you are entering a competition with eligibility criteria that requires you to be in a Westfield centre to enter, we use your location to confirm that you are in a Westfield centre.
1.2.2 Usage information
We collect information about how you use our services as a Westfield member to review and continuously improve user experience. This includes when and how long you use any of our services in a Westfield Shopping Centre. It also includes when you access the App, the App features used, or pages viewed, the content/offers you engage with and activate, App error reports, Westfield website usage, Gift Card purchases or purchases on our Website and other system activity.
If you have activated a Westfield Digital Gift Card, we also collect transaction information made with the card, including the retailer and cost of each transaction. This is to display your transaction history, for accounting purposes and investigate any payment discrepancies.
1.2.3 Device information
We collect information about the devices you use to access the App, including the hardware models, operating systems and versions, technical information, and mobile network information to review and continuously improve user experience.
1.2.4 Information from third parties
We may collect information about you from third parties we have engaged in order to enrich our customer database. We may use the third party-provided data sets in order to form an understanding of how you use our services to optimise and personalise your experience.
2. HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
2.1. We are collecting this information (and may use, disclose, or hold this information) for the following purposes:
2.1.1. to Operate and administer the Westfield membership program. This includes providing it to third parties who provide services to us in connection with your Westfield membership;
2.1.2. to Communicate with you about services and benefits, events and offers that we think may be of interest to you and in connection with your Westfield membership, including surveys about your visits to Westfield Shopping Centres and experience with the App
2.1.3. to use your encrypted data, preferences, engagement and activity on our Website or the App, or other websites, apps or online platforms that we operate to deliver targeted ads related to our products and services, as well as products and services of our brand partners, personalised to your interest and behaviour.
2.1.4 to match, link and segment your information with other third party-provided data sets in order to understand how you use our services and to optimise and personalise your experience;
2.1.5. to securely share information about you to the owners of Westfield Shopping Centres managed by members of Scentre Group from time to time for use in connection with their internal business purposes, including promoting and marketing their goods and services. They may also disclose aggregated data to their respective business partners for such business purposes;
2.1.6. to share information about groups of people who visit our Centres and what they do in our Centres with our retailers, commercial partners and brand partners, for business insight purposes;
2.1.7. If you have agreed to receive marketing and promotional offers, we will send you information about the Westfield membership program, including Member benefits and targeted offers from Scentre Group and our commercial and brand partners;
2.1.8. to optimise and personalise your experience, including through Our website, the App, the marketing communications you agree to receive, and when you visit a Westfield Centre;
2.1.9. to comply with our legal, audit and reporting obligations where required or authorised by law;
2.1.10. to respond to feedback, queries and complaints regarding your Westfield membership or the App;
2.1.11. to comply with any other purposes to which you consent;
2.1.12. to process and administer your participation in our promotions or competitions (including contacting you if you win, or disclosing details of winners to relevant authorities, if required by law); and
2.1.13. to provide you with supporting services and functions related to your activity and account, such as saving offers in your My Benefits zone in the App or sending brand, product, and browser notifications.
2.2. You may opt out of receiving communications and notifications in relation to your Westfield membership and the Westfield app at any time by updating your account settings in the App or by visiting https://www.westfield.com.au/account/direct-unsubscribe.
2.3. You may cancel your membership at any time by updating your account settings in the app or by sending us a request via https://support.westfield.com.au/hc/en-us/requests/new
2.4 To opt out of any advertising on a third party platform, you can choose to hide or control advertising preferences in your account settings on each platform directly. Please refer to FAQs https://support.westfield.com.au/hc/en-us/articles/5720594689945-What-if-I-want-to-stop-seeing-Westfield-ads-on-third-party-platforms-for more information.
2.5. Following cancellation of your membership, Scentre Group may continue to retain certain data in relation to you and your membership (including personal information) for financial reporting, audit and other legal and regulatory compliance purposes (for example with respect to any Digital Gift Card that is associated with your membership).
3. VEHICLE SHARING
3.1. Each number plate registered via the App has a primary owner ("Primary Owner"). A Westfield member can register themselves as the Primary Owner via the App.
3.2. In the instance that the Primary Owner uses the "Vehicle Sharing"; functionality (see FAQs) with other Westfield members, known as Sharees, these members are considered shared members for the purpose of receiving member parking benefits in relation to that vehicle.
3.3. When Sharees are added to a vehicle, only the Primary Owner will be able to see who the Sharees are for that vehicle.
3.4. When a Sharee visits a Westfield Centre, that Sharee will be able to see and do the following in the App:
3.4.1. That the vehicle is parked in the car park (but not its exact location in the carpark);
3.4.2. The duration that the vehicle has been parked for; and
3.4.3. Set a parking reminder.
Other Sharees will only be able see this information if they are in the Centre at the same time that the vehicle is parked there.
3.5. Any Sharee or Primary Owner may stop sharing a vehicle at any time via the App. For more information on this, please refer to the FAQs.
3.6. The precise location of the vehicle is not stored within the App or any member's Westfield account.
3.7. If the Primary Owner has added their credit card details to their Westfield account, all parking charges associated with the vehicle will be charged to that card, irrespective of who drives the vehicle. If a parking charge is incurred, only the Primary Owner will have a record of this transaction. If no parking charges are incurred, no transaction history will be recorded.
3.8. If the Primary Owner has added their credit card details to their Westfield account, only the Primary Owner will have visibility of these details.
Ticketless Parking Terms Privacy Statement Scentre Group
Profile information
We collect personal information about you when you create your Ticketless Parking profile or update your details. The type of information we collect will include (but not limited to) your name, your vehicle's number plate, and contact number.
If you are not the registered owner of that vehicle, you agree that you have authority from the registered owner to allow the collection and use of the number plate details as set out in this Privacy Statement. If you do not have this authority, you cannot add the number plate to your Ticketless Parking profile.
How we use your personal information
We collect your personal information to:
- Provide you with a Ticketless Parking profile;
- Continuously improve the Ticketless Parking Service;
- Combine de-identified and aggregated data with other third-party data sets that Scentre Group has authorised access to for customer data analytics and insights;
- Comply with our legal, audit and reporting obligations where required by law;
- Respond to feedback, queries and complaints regarding your Ticketless Parking profile; and
- Comply with purposes to which you, either expressly or impliedly, consent to.
- Operate and administer the Ticketless Parking Service. This includes providing it to third parties who provide services to us in connection with your Ticketless Parking profile, including processing of payments relating to orders, mailing houses, call centres, gateway providers, delivery service providers and organisations that assist us to check for or prevent unauthorised or fraudulent transactions;
Scentre Group, through the Ticketless Parking profile registration process, collects your personal information to establish a profile of you and give you access to the Ticketless Parking Service in Westfield Centres with Ticketless Parking. We may disclose your personal information to persons or organisation located outside of Australian as described in our Privacy Policy. Out Privacy Policy also states how you can seek access or correct your personal information and how to make a privacy complaint or query you can contact us [email protected]
Members of Scentre Group means Scentre Group Limited ABN 66 001 671 496, Scentre Group Management Limited ABN 41 001 670 579 (as responsible entity of Scentre Group Trust 1 ABN 55 191 750 378), RE1 Limited ABN 80 145 743 862 (as responsible entity of Scentre Group Trust 2 ABN 66 744 282 872) and RE2 Limited ABN 41 145 744 065 (as responsible entity of Scentre Group Trust 3 ABN 11 517 229 138) and their respective controlled entities, and the owners of the Australian and New Zealand shopping centres managed by members of the Scentre Group (referred to in these terms and conditions as Westfield shopping centres).