Westfield Plus FAQs

Westfield Plus

Getting Started

Why should I join Westfield Plus?

Westfield Plus helps you get the most out of every visit to your local Westfield centre.


Westfield Plus unlocks a range of benefits at your local Westfield. Discover stores, maps, event information, offers and make restaurant bookings.


At Westfield Newmarket, Westfield Plus members will enjoy exclusive free parking benefits if your visit is under 2 hours, as well as free parking with entry after 6pm, and 4 hours free parking when you see a movie.


Westfield Plus benefits vary by centre. New benefits are being added regularly. For more information visit www.westfield.co.nz/westfield-plus


How do I join Westfield Plus?

Joining Westfield Plus is free and simple. Download the app and create an account.


  1. Go to the App Store for Apple (iOS) / Google Play for Android
  2. Search for "Westfield Plus" and download the app
  3. Open the Westfield Plus app and follow the prompts to create your account.


Where is Westfield Plus available?

In New Zealand, Westfield Plus is available at all Westfield centres.


What information do I need to provide to join?

Once you've installed the app, to become a member you'll need to create an account by providing your email address and name, then verify your email address.

For Westfield Newmarket, you'll need to add your number plate in order to receive:

  • Free parking if your stay is under 2 hours  
  • Free parking with entry after 6pm 
  • 4 hours of free parking when you see a movie


What are the system requirements I need to run the Westfield Plus app?

To get the best experience, always keep your device updated with the latest version of the Westfield Plus app and its operating system. We'll be adding great new features regularly, so make sure you don't miss out.


For the iOS app, you will need:

  • iOS (operating system) 11.4 or later 
  • An iPhone that can run the required operating system 
  • An iPhone with NFC capability ("near-field communication" - allows mobile payments) 
  • The latest Westfield Plus app for iOS from the Apple App Store 

For the Android app, you will need:

  • Android operating system 6 (Marshmallow) or later  
  • A device that can run the required operating system 
  • A device with NFC capability ("near-field communication" - allows mobile payments) 
  • The latest Westfield Plus app for Android from the Google Play Store


I have an Apple device and can't find the Westfield Plus app in the Apple App Store. What do I do? 

The iOS app is available in the App Store if your account is set to one of the following regions: New Zealand, Australia, Cambodia, China mainland, Fiji, Hong Kong, India, Indonesia, Japan, Korea, Lao, Macau, Malaysia, Micronesia, Pakistan, Palau, Papua New Guinea, Philippines, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Vietnam.


If you are still unable to find the Westfield Plus app, it may be that the app does not support the operating system running on your mobile device. We support iOS 11.4 or later.


I have an Android device and can’t find the Westfield Plus app in the Google Play Store. What do I do?

The Android app is available in the Google Play Store if your account is set to one of the following regions: New Zealand, Australia, Bangladesh, Cambodia, China, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Pakistan, Papua New Guinea, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam.


If you are still unable to find the Westfield Plus app, it may be that the app does not support the operating system running on your mobile device. We support Android 6 (Marshmallow) or later.


I don't have a smartphone. Can I join Westfield Plus?

With Westfield Plus, we've created a program to help you get the most out of every visit to Westfield centres, with the help of technology. To access the member benefits, you'll need a smartphone that meets the system requirements outlined in the question above.


I don't drive. Can I still join Westfield Plus?

Of course! Westfield Plus is for everyone. Members can discover stores, access centre maps, event information, offers and make restaurant bookings.

For more information about Westfield Plus, please visit: www.westfield.co.nz/westfield-plus

Account and Profile

Do I need a password to access my account?

When you sign into Westfield Plus, we send you an email to verify your email address, which means you don't have to remember a password. When you use the app, you'll remain signed in unless you choose to sign out.


How do I edit my personal details?

In the app, you can add / change your personal details such as your mobile number in the Profile section. Simply go to the main menu and tap on Account, then Profile to get to this screen.


If you need to change your email address, please email [email protected] from the email address used to create your account, with details of the new email address you wish to use to manage your account.


How do I manage my notification preferences?

In the app, you can select if you would like to receive information about Westfield Plus by email or push notifications. Simply go to the main menu and tap Account, then Notifications, from there you will be able to opt in or out of receiving information by email or push notifications.


How do I manage my location permissions

You will be able to manage your location permissions in the app when you use features that require or benefit from knowledge of your location.


You can also change your location permissions at any time in your device Settings.


iOS Location permissions:

To manage location settings on your iOS device

  1. Go to your device's Settings
  2. Tap "Privacy," then "Location Services"
  3. Tap "Westfield Plus"
  4. Select "While Using the App, "Ask Next Time" or "Never"

From iOS 14, you can also control whether you provide the app with precise or approximate location.


Android Location permissions:

To manage location settings on your Android device

  1. Go to your device's Settings
  2. Find your location permissions for Westfield Plus
  3. Toggle location “On” or “Off”


I have a new mobile phone. How do I access my Westfield Plus membership?

Install the Westfield Plus app on your new phone and sign in with the email address you used to create your account.


If I delete the App on my phone do I still have a Westfield Plus Account?

Yes of course! Simply re-install the app to access your membership.


How do I close my Westfield Plus account?

If you wish to close your Westfield Plus account, please email [email protected] from the email address used to create your account, with an instruction to close your account. We will email you when your request has been completed.


Closing your account will also permanently remove any benefits linked to your account, and you will no longer be able to log into the Westfield Plus app. Scentre Group may retain certain information after account closure as required or permitted by law.


Please note that this does not stop you from creating an account in the future.


How do I access my Member ID?

In the app, click on the main menu and tap the icon next to your email address which will display your Member Card.

Privacy and security

How is my personal information used?

We use your personal information to operate and administer the Westfield Plus membership program, as well as to improve and optimise the program. For more details about how your personal information is used, please reference the Westfield Plus Privacy Statement.


How safe is my personal information?

We (Scentre Group – owner and operator of Westfield Centres) will keep all personal information secure and treat it in accordance with the Westfield Plus Privacy Statement and the Scentre Group Privacy Policy, and in compliance with AUS and NZ Privacy Laws.


Our Privacy Policy contains information about how you can access and correct your personal information and how you can lodge an issue about an interference with your privacy. Our mobile applications, website and payment gateway use strong encryption to keep your data safe.


Mobile device permissions (iOS) (Android)

When you first use the app, we will request various permissions from you that are managed by your mobile device. If you do not provide us with location permission, we will also request this again when you use features in the app that require or benefit from knowledge of your location. For more information, see FAQ 3.4. Should you wish to change these permissions at any time, this can be done in your device Settings.


iOS Device permissions: 

  • We'll ask you for permission to use your location information while using the app. We'll collect this information only while you are using the app. When you have the app running in the background, or are not using the app, we will not collect this information.
  • We'll also ask you for permission to send push notifications to your mobile device. You will be able to control what notifications you receive from within the app.


Android Device permissions: 

  • We'll ask you for permission to use your location information while using the app. We'll collect this information only while you are using the app. When you have the app running in the background, or are not using the app, we will not collect this information.


Why do you need my location information?

We ask for your location information to deliver parking benefits at Westfield Newmarket such as the ability to check your parking time and set a reminder.


You can disable location services in your device settings at any time. If you choose to do this, you can still use the Westfield Plus app, and if you've added your number plate and your stay is under 2 hours, you will get free parking at Westfield Newmarket.


Location information is only collected and stored when you’re interacting with the app in centre. When the app is running in the background, or is not being used, we do not store this information.


All personal information is treated in accordance with the Westfield Plus Privacy Statement and the Scentre Group Privacy Policy.

Parking

How do I get member parking benefits?

Simply download the app and add your number plate to receive 2 hours free parking every day, as well as free parking when you enter after 6pm. Don't forget to sign up to the Westfield Plus emails to keep up to date with the latest benefits rolling out to you.


Do I need to use the app to get free parking?

Once you've added your number plate, that vehicle will automatically receive the member parking benefit when it is in the car park. Use the app to keep track of your parking time, and set a reminder so you can be notified 30 minutes before your free parking time ends.


How much does parking cost?

Parking rates and free parking periods vary by centre and can be found at all car park entrances, at pay stations and on each centre's website. For parking rates at Westfield Newmarket, visit: https://www.westfield.co.nz/newmarket/parking


How do I add my number plate? 

When you first sign up, you will be prompted to add a number plate. 

If you don't add a number plate while signing up, simply open the Westfield Plus app and follow the prompts to add your number plate on the Parking screen. You can also add a second number plate by swiping the card at the top of the screen and selecting 'Add a number plate'.


How many vehicle number plates can I add to my account?

You can add up to two (2) number plates to your account. To add a second number plate, swipe the card at the top of the 'Parking' screen and select 'Add a number plate'.


I share my vehicle with someone else. If the vehicle is against my account, can the other person also get the parking benefits?

Yes. Once you add the vehicle's number plate to your Westfield Plus account, that vehicle will get the parking benefits regardless of who drives the vehicle to the centre. 


I've been incorrectly charged for parking. Who should I contact?

If you believe you have been incorrectly charged for parking at Westfield Newmarket, please email the Parking team at [email protected] with details of your visit and number plate, and they will be able to help you. 


I need a receipt for parking. Who should I contact?

If you require a receipt for your parking at Westfield Newmarket, please email the Parking team at [email protected] with details of your visit and number plate, and they will be able to help you. 


I can't add my number plate as the app says it's already registered. What do I do now?

If you are at a centre, please visit the Guest Services Desk who will be able to assist you. Otherwise, please email [email protected] with details of your query.


I've changed number plate. How do I update my details?

If you need to change your number plate, the easiest way to do this is to add your new number plate in the app from the Parking screen, and then remove the old number plate. 


If you no longer have a vehicle, please email [email protected] from the email address used to create your account, to have this number plate removed from your profile. We will notify you when your request has been completed.


I've sold my vehicle. How do I remove my number plate?

If you need to remove a number plate, the easiest way to do this is in the app from the Parking screen. 


If you no longer have a vehicle, please email [email protected] from the email address used to create your account, to have this number plate removed from your profile. We will notify you when your request has been completed. You are liable for any fees incurred by a vehicle assigned to your account.


What happens if I my vehicle is stolen?

Please keep your number plate details up to date in the app. 

You are liable for any fees incurred by a vehicle assigned to your account. 


I work for a centre retailer. Can I get a special parking rate?

In early 2020, Westfield Newmarket aims to provide an additional paid parking option for retail staff. Further information will be provided closer to the time, including rates. You can still join Westfield Plus as a customer and enjoy 2 hours free parking every day and free parking after 6pm.


I have a CCS mobility parking permit. How do I get mobility parking rates?

Parking rates for customers with an authorised CCS mobility parking permit vary, so visit Westfield Newmarket's website or a Guest Services Desk in centre to find out.

To receive the mobility parking discount you can:

  • Present your authorised mobility parking permit at any Westfield Newmarket Guest Services Desk each time you visit the centre, or 
  • Join Westfield Plus and validate your permit once at one of our Guest Services Desk's. If you do this, our parking system will automatically apply the mobility discount each visit until your permit expires.
  • How do I get member parking benefits?


My CCS mobility parking permit has expired. Will I still get mobility parking rates?

To update your details, visit one of Westfield Newmarket's Guest Services Desks with your new mobility parking permit and we will update our records so you can continue to receive mobility parking rates.

Payment

Why should I add a parking payment method?

Adding a payment method to your Westfield Plus account makes your parking experience seamless. If you need to pay for parking, there’s no need to stop at a pay station. Simply drive out, and any parking fees will be automatically charged to your card.


How do I add a parking payment method?

Simply open the app and follow the prompts on the 'Parking' screen to add a parking payment method.


Please note that if you add a payment method when already parked at Westfield, please pay at a paystation for that visit. Your credit card will be automatically charged from your next visit.


What payment methods do you accept?

Debit or credit Visa, Mastercard and Amex are the currently accepted payment methods.


My payment method has expired. How do I update my details?

Simply open the Westfield Plus app and remove your parking payment method. 

If your card expires before you update your details, or is declined for any reason, we'll make attempts over 5 days to retrieve payment from your nominated credit or debit card. If you do not update your credit or debit card details, you will need to pay any parking fees at one of our pay stations until you update your details.


How can I get a receipt for parking?

If you are in centre please visit Guest Services and they will be able to help you. Alternatively, please email the Parking team at [email protected] with details of your visit and number plate, and they will be able to help you.


How can I review my payment history or get a copy of my tax invoice?

You can view your payment history in the app simply by clicking on the main menu and selecting Account. Once you're in the Account menu, select Parking Transactions and select a Start and End date for your statement. Please note this is not an official tax invoice. If you require a Tax Invoice please email [email protected]


I have been charged incorrectly for parking, or I want to query a charge. Who do I contact? 

If you are in a Westfield Centre, please visit our Guest Services Desk team who will be able to assist you. Otherwise, please email the Parking team at [email protected] with details of your visit and number plate, and they will be able to help you. We aim to respond within two business days.


I need to ask a question or complain about something. Who do I contact?

If you are in a Westfield Centre, please visit our Guest Services Desk team who will be able to assist you. Otherwise, please email [email protected] with details of your request and a member of our Westfield Support team will get back to you. We aim to respond within two business days.

Valet Parking

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How does Valet parking work?

All Guests are welcome to park at valet. Valet parking is located at Parking level B1 in 309 Broadway, entering via Mortimer Pass. When you arrive, simply give the valet team your mobile number so you can be issued with a valet ticket, and our team will park your car and welcome you into valet, where all of our valet services will be available to you.


What benefits do Westfield Plus members get when parking at valet?

Westfield Plus members have the convenience of having their valet ticket in the Westfield Plus app and you can also request that you can alert the team when you are ready to pick up the car.


If I park at valet, do I still need to pay for parking?

Yes. Standard parking rates apply with an additional $15 flat rate for the valet service at Westfield Newmarket, for more information visit: 

https://www.westfield.co.nz/newmarket/parking


Where is my valet ticket? 

First of all, make sure you've added your mobile number to your profile information in the app. Then, once you've been checked into valet, you'll see your valet ticket on the oday screen in the app.

If you are not a Westfield Plus member or haven't added your mobile number to your Westfield Plus profile, your ticket will be sent via SMS.


How does the 'Request my car' feature work?

When you're ready to leave Westfield Newmarket, select 'Request vehicle' on the Today screen in the Westfield Plus app. This will let our valet team know that you're on your way to collect your vehicle. They will prepare your vehicle for departure as soon as possible.


This feature is not available for non Westfield Plus members using their SMS ticket. To join Westfield Plus, download the app.

Vehicle Sharing

I share a vehicle. Is there a way my vehicle's details can be shared with someone else, so they can see the vehicle details in the Westfield Plus app?

Yes. As the Primary Owner of a vehicle, you'll need to invite that person to share the vehicle via the Westfield Plus app. To do this, go to the Parking screen, and for the number plate of the vehicle you share, select 'Share number plate'. Follow the prompts to send an email invitation.


If the person you invite does not have a Westfield Plus account, they'll need to download the Westfield Plus app and create an account, after which they'll be able to accept your invitation.


Once an invitation has been accepted, that person will also be able to see details of the vehicle you both share in their Westfield Plus app.


When you both visit a Westfield centre, you'll both be able to see the parking time of the vehicle in the app and the timer alert.


A vehicle can be shared with a maximum of 3 others. This means that the parking time of the vehicle will be visible in the app of anyone the vehicle is shared with, provided they are also at the centre.


If I share a vehicle, what exactly is being shared?

When a vehicle is shared via the Westfield Plus app, it means that people who share the vehicle can, when visiting a Westfield centre:

  • See that the vehicle is parked in the car park
  • Check the parking time for that vehicle
  • Set a reminder 30 minutes before the free parking is up for that vehicle

If the primary owner of the vehicle has added their credit card details to pay for parking, they will pay for all parking for that vehicle, irrespective of who drives the vehicle. The credit card details are not visible to anyone they share the vehicle with. Only the owner of the vehicle will be able to see the parking transactions and request a Tax Invoice. If you require a Tax Invoice please contact the Customer Support team by submitting a request.


If I share a vehicle, is my location information also shared?

When using the app while visiting a Westfield centre, location information is needed to deliver in-app benefits such as the ability to check your parking time and set a reminder when in centre.


When you drive a shared vehicle to a Westfield centre, if the people you share the vehicle with are also at the centre, they will be able to see that the vehicle is parked at the centre in their Westfield Plus app. They will not be able to see the exact location of the car in the car park. If they are not at the centre, they will not be able to see this information.


Your exact location information is not shared with the people you share a vehicle with at any time.


A member has shared their vehicle with me, how do I set up my account?

You'll receive an email inviting you to join Westfield Plus, so you can share the vehicle details. Download the Westfield Plus app and create an account, once logged in the shared vehicle will be visible against your account.


When vehicles are shared, who pays for parking?

If the primary owner of the vehicle has added their credit card details to pay for parking, they will be charged for all parking charges associated with the vehicle. They will also be able to see details of the parking payment in their transaction history.

If the owner of the vehicle has not added their credit card details, the driver of the vehicle will need to pay for parking on exit of the centre at any pay station.

If no parking charges are incurred, no transaction history will be recorded or stored in the app for either vehicle.


I no longer wish to share a vehicle. How do I stop sharing my vehicle with another member?

You can stop sharing your vehicle at any time via the Westfield Plus app.

If you are the primary owner of the vehicle: Go to the Parking screen, and for the number plate of the vehicle that is shared, select 'Share number plate'.


From there, you can remove the person you no longer wish to share the vehicle with. This will remove the vehicle details from their Westfield Plus app.

If the vehicle has been shared with you: Go to the Parking screen, and for the number plate of the vehicle that is shared, select 'Remove number plate'. This will remove the vehicle details from your Westfield Plus app.


When I'm in centre and parked with a shared vehicle, can other members with access to this number plate in their account see that I am in centre?

Yes, if both members are in the centre, they will be able to see that the vehicle is parked in the centre car park and its time of entry. The location of the car in the car park is not stored within the App.


If I sell my car and I'm the primary owner of the car but share with other people, will their number plate automatically update when I add a new plate or do I need to add them again?

If you add a new number plate to your account, you will need to invite that person to share that number plate. If you have sold your car, please remember to delete the vehicle's number plate in your primary account and the person you share with will also need to delete from their account

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Handsfree Shopping

What benefits do Westfield Plus members get when using the Handsfree shopping service?

Westfield Plus members get discounted handsfree shopping rates every time they visit. 

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Restaurant Bookings

How do I book a table at a restaurant?

Simply navigate to the Today screen on your Westfield Plus app and select one of the available restaurants. From there, select the "Book a table" option which will link you out to the restaurant's preferred booking page. 


Will I receive a confirmation email for restaurant bookings?

The restaurant may send you a confirmation email, please follow the prompts on the restaurant's preferred booking page. 


The restaurant's booking page doesn't seem to be working. What should I do?

If you have any issues with the restaurant's booking page, please contact them by telephone. 


Can I use the app to book restaurants that are not in Westfield Newmarket?

At this stage, you can use the app to make bookings at restaurants located within Westfield Newmarket. 

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Visiting the Cinema

I'm a Westfield Plus member. How do I get 4 hours free parking when I visit the cinema?

If you have entered Westfield Newmarket prior to 6pm, simply open your Westfield Plus app near the validation kiosk inside Event Cinemas and press ‘Validate Now.’ This requires a compatible device with Bluetooth enabled (Android or Apple iOS13 or newer). Alternatively, head over to the validation kiosk and follow the on-screen prompts. If you have entered after 6pm, Westfield Plus members will receive free parking until 3am and will not require to validate their parking through the Westfield Plus app or the kiosk.


I'm at the cinema. How do I validate in the Westfield Plus app to get my 4 hours free parking?

Once you have purchased your ticket, head to the validation station at Events Cinema, ensure you have Bluetooth enabled and open your App, select “extend your parking time”, tap “validate now”, you will see a success message and an additional two hours added to your parking. Please note this will work on Android or Apple iOS13 or newer.

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Support

I need to ask a question or complain about something. Who do I contact? 

If you are in a Westfield Centre, please visit our Guest Services Desk team who will be able to assist you. Otherwise, please email [email protected] with details of your request and a member of our Westfield Plus Support team will get back to you. We aim to respond within two business days.


I've been incorrectly charged for parking. Who should I contact?

If you believe you have been incorrectly charged for parking at Westfield Newmarket, please email the Parking team at [email protected] with details of your visit and number plate, and they will be able to help you. 


I need a receipt for parking. Who should I contact?

If you require a receipt for your parking at Westfield Newmarket, please email the Parking team at [email protected] with details of your visit and number plate, and they will be able to help you.