Westfield Plus FAQs

Westfield Plus

Getting Started

What is Westfield Plus?

Westfield Plus is a membership program designed to help you get the most out of every visit to Westfield Newmarket. Sign up in seconds for exclusive member benefits - starting with 2 hours free parking today, and every day.


Why should I join Westfield Plus?

At Newmarket, Westfield Plus members will enjoy exclusive benefits beginning with 2 hours free parking each day as well as free with entry parking after 6pm. Members also receive discounted valet parking and hands-free shopping at Westfield Newmarket, and can book a table at restaurants via the Westfield Plus app. More features and benefits to enhance every visit will be launched as the centre continues to open in stages. 


How do I join Westfield Plus?

Joining Westfield Plus is free and simple. Download the app and create an account.

1. Go to the App Store for Apple (iOS) / Google Play for Android

2. Search for "Westfield Plus" and download the app

3. Open the Westfield Plus app and follow the prompts to create your account.


Where is Westfield Plus available?

Westfield Plus is currently available at Westfield Newmarket. 

Keep an eye out at your local Westfield for updates.


What information do I need to provide to join?

Once you've installed the app, to create your Westfield Plus membership you'll need to enable location services on your mobile device, and create an account by adding and verifying your email address. 

To receive 2 hours free parking every time you visit Westfield Newmarket, you'll also need to add your number plate.


What are the system requirements I need to run the Westfield Plus app?

To get the best experience, always keep your device updated with the latest version of the Westfield Plus app. We'll be adding great new features regularly, so make sure you don't miss out. We also recommend keeping your operating system up to date. 


For the iOS app, you will need:

- iOS (operating system) 11.4 or later

- An iPhone that can run the required operating system

- The latest Westfield Plus app for iOS from the App Store or Google Play store


For the Android app, you will need:

- Android operating system 6 (Marshmallow) or later 

- A device that can run the required operating system

- The latest Westfield Plus app for Android from the Google Play Store


I have an Apple device and can't find the Westfield Plus app in the Apple App Store. What do I do? 

The iOS app is available in the App Store if your account is set to one of the following regions: New Zealand, Australia, Cambodia, China mainland, Fiji, Hong Kong, India, Indonesia, Japan, Korea, Lao, Macau, Malaysia, Micronesia, Pakistan, Palau, Papua New Guinea, Philippines, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Vietnam.


If you are still unable to find the Westfield Plus app, it may be that the app does not support the operating system running on your mobile device. We support iOS 11.4 or later.


I have an Android device and can’t find the Westfield Plus app in the Google Play Store. What do I do?

The Android app is available in the Google Play Store if your account is set to one of the following regions: New Zealand, Australia, Bangladesh, Cambodia, China, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Pakistan, Papua New Guinea, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam.


If you are still unable to find the Westfield Plus app, it may be that the app does not support the operating system running on your mobile device. We support Android 6 (Marshmallow) or later.


I don't have a smartphone. Can I join Westfield Plus?

With Westfield Plus, we've created a program to help you get the most out of every visit to Westfield Newmarket, with the help of technology. To access the member benefits, you'll need a smartphone that meets the system requirements outlined in the question above.


I don't drive. Can I still join Westfield Plus?

Of course! Westfield Plus is for everyone. We'll be launching member benefits to help you get the most out of every visit to Westfield Newmarket, including restaurant bookings, events and offers, and more.

Account and Profile

Do I need a password to access my account?

When you sign into Westfield Plus, we send you an email to verify your email address, which means you don't have to remember a password. When you use the app, you'll remain signed in unless you choose to sign out.


How do I edit my personal details?

In the app, you can add / change your personal details such as your mobile number in the Profile screen. Simply go to the main menu and tap on your email address to get to this screen.


If you need to change your email address, please email westfieldplus@westfield.co.nz from the email address used to create your account, with details of the new email address you wish to use to manage your account. We will also require you to send us an email from your new email address. We will email you when your request has been completed. Once you hear from us, sign into the app with your new email address and you'll see all your details. 


How do I manage my notification preferences?

In the app, you can select if you would like to receive information about Westfield Plus by email or push notifications. Simply go to the main menu and tap on Profile. Once you're in the profile screen tap on Notifications where you will be able to opt in to receive information by email or push notifications.


I have a new mobile phone. How do I access my Westfield Plus membership?

Install the Westfield Plus app on your new phone and sign in with the email address you used to create your account.


If I delete the App on my phone do I still have a Westfield Plus Account?

Yes of course! Simply re-install the app to access your membership.


How do I close my Westfield Plus account?

If you wish to close your Westfield Plus account, please email westfieldplus@westfield.co.nz from the email address used to create your account, with an instruction to close your account. We will email you when your request has been completed. 


Closing your account will also permanently remove any benefits linked to your account, and you will no longer be able to log into the Westfield Plus app. Scentre Group may retain certain information after account closure as required or permitted by law.


Please note that this does not stop you from creating an account in the future.


How do I access my Member ID?

In the app, click on the main menu and tap the icon next to your email address which will display your Member Card.


Privacy and security

How is my personal information used?

We use your personal information to operate and administer the Westfield Plus membership program, as well as to improve and optimise the program. For more details about how your personal information is used, please reference the Westfield Plus Privacy Statement.


How safe is my personal information?

We (Scentre Group – owner and operator of Westfield Centres) will keep all personal information secure and treat it in accordance with the Westfield Plus Privacy Collection Statement and the Scentre Group Privacy Policy.


Our Privacy Policy contains information about how you can access and correct your personal information and how you can lodge an issue about an interference with your privacy. Our mobile applications, website and payment gateway use strong encryption to keep your data safe.


Mobile device permissions (iOS) (Android)

When you first use the app, we will request various permissions from you that are managed by your mobile device. Should you wish to change these permissions at any time, this can be done in your device Settings. 


iOS Device permissions: 

  • We'll ask you for permission to use your location information while using the app. We'll collect this information only while you are using the app. When you have the app running in the background, or are not using the app, we will not collect this information.
  • We'll also ask you for permission to send push notifications to your mobile device. You will be able to control what notifications you receive from within the app. 


Android Device permissions: 

  • We'll ask you for permission to use your location information while using the app. We'll collect this information only while you are using the app. When you have the app running in the background, or are not using the app, we will not collect this information.


Why do you need my location information?

To get the most out of every visit to Westfield, we need to know your location while you are using the app. We use this information to display the centre nearest to you, to understand whether you are using the app at a Westfield centre, and to check if your vehicle has entered the car park. We may also enable certain features and information in the app when you are at a Westfield centre. 


For more details about how we use your location information, please reference the Westfield Plus Privacy Statement.

Parking

How do I get member parking benefits?

Simply download the app and add your number plate to receive 2 hours free parking every day, as well as free parking when you enter after 6pm. Don't forget to sign up to the Westfield Plus emails to keep up to date with the latest benefits rolling out to you.


Do I need to use the app to get free parking?

Once you've added your number plate, that vehicle will automatically receive the member parking benefit when it is in the car park. Use the app to keep track of your parking time, and set a reminder so you can be notified 30 minutes before your free parking time ends.


How much does parking cost?

Parking rates and free parking periods vary by centre and can be found at all car park entrances, at pay stations and on each centre's website. For parking rates at Westfield Newmarket, visit: https://www.westfield.co.nz/newmarket/parking


How do I add my number plate? 

When you first sign up, you will be prompted to add a number plate. 

If you don't add a number plate while signing up, simply open the Westfield Plus app and follow the prompts to add your number plate on the Parking screen. You can also add a second number plate by swiping the card at the top of the screen and selecting 'Add a number plate'.


How many vehicle number plates can I add to my account?

You can add up to two (2) number plates to your account. To add a second number plate, swipe the card at the top of the 'Parking' screen and select 'Add a number plate'.


I share my vehicle with someone else. If the vehicle is against my account, can the other person also get the parking benefits?

Yes. Once you add the vehicle's number plate to your Westfield Plus account, that vehicle will get the parking benefits regardless of who drives the vehicle to the centre. 


I've been incorrectly charged for parking. Who should I contact?

If you believe you have been incorrectly charged for parking at Westfield Newmarket, please email the Parking team at newmarketcarpark@scentregroup.com with details of your visit and number plate, and they will be able to help you. 


I need a receipt for parking. Who should I contact?

If you require a receipt for your parking at Westfield Newmarket, please email the Parking team at newmarketcarpark@scentregroup.com with details of your visit and number plate, and they will be able to help you. 


I can't add my number plate as the app says it's already registered. What do I do now?

If you are at a centre, please visit the Guest Services Desk who will be able to assist you. Otherwise, please email westfieldplus@westfield.co.nz with details of your query.


I've changed number plate. How do I update my details?

If you need to change your number plate, the easiest way to do this is to add your new number plate in the app from the Parking screen, and then remove the old number plate. 


If you no longer have a vehicle, please email westfieldplus@westfield.co.nz from the email address used to create your account, to have this number plate removed from your profile. We will notify you when your request has been completed.


I've sold my vehicle. How do I remove my number plate?

If you need to remove a number plate, the easiest way to do this is in the app from the Parking screen. 


If you no longer have a vehicle, please email westfieldplus@westfield.co.nz from the email address used to create your account, to have this number plate removed from your profile. We will notify you when your request has been completed. You are liable for any fees incurred by a vehicle assigned to your account.


What happens if I my vehicle is stolen?

Please keep your number plate details up to date in the app. 

You are liable for any fees incurred by a vehicle assigned to your account. 


I work for a centre retailer. Can I get a special parking rate?

From late 2019, Westfield Newmarket aims to provide an additional paid parking option for retail staff. Further information will be provided closer to the time, including rates. You can still join Westfield Plus as a customer and enjoy 2 hours free parking every day and free parking after 6pm.


I have a CCS mobility parking permit. How do I get mobility parking rates?

Parking rates for customers with an authorised CCS mobility parking permit vary, so visit the centre's website or a Guest Services Desk in centre to find out.


To receive the mobility parking discount you can:

- Present your authorised mobility parking permit at any Guest Services Desk each time you visit the centre, or

- Join Westfield Plus and validate your permit once at one of our Guest Services Desks. If you do this, our parking system will automatically apply the mobility discount each visit until your permit expires.


My CCS mobility parking permit has expired. Will I still get mobility parking rates?

To update your details, visit one of our Guest Services Desks with your new mobility parking permit and we will update our records so you can continue to receive mobility parking rates.


Payment

Why should I add a parking payment method?

Adding a payment method to your Westfield Plus account makes your parking experience seamless. If you need to pay for parking, there’s no need to stop at a pay station. Simply drive out, and any parking fees will be automatically charged to your card.


How do I add a parking payment method?

Simply open the app and follow the prompts on the 'Parking' screen to add a parking payment method.


Please note that if you add a payment method when already parked at Westfield, please pay at a paystation for that visit. Your credit card will be automatically charged from your next visit.


What payment methods do you accept?

Debit or credit Visa, Mastercard and Amex are the currently accepted payment methods.


My payment method has expired. How do I update my details?

Simply open the Westfield Plus app and remove your parking payment method. 

If your card expires before you update your details, or is declined for any reason, we'll make attempts over 5 days to retrieve payment from your nominated credit or debit card. If you do not update your credit or debit card details, you will need to pay any parking fees at one of our pay stations until you update your details.


How can I get a receipt for parking?

It's not yet possible to get a receipt for parking from the Westfield Plus app. If you require receipts for parking, the easiest thing to do would be to not add a payment method in the app, and pay for parking at the payment machine, from where you can print a receipt. Otherwise, please email westfieldplus@westfield.co.nz with details of when you visited and we'll email you the receipt.


How can I review my payment history or get a copy of my tax invoice?

Should you require a copy of your transaction history for parking payments, please contact Westfield Plus Support or email westfieldplus@westfield.co.nz from the email address used to create your account, and we will email this to you.


I have been charged incorrectly for parking, or I want to query a charge. Who do I contact? 

If you are in a Westfield Centre, please visit our Guest Services Desk team who will be able to assist you. Otherwise, please email westfieldplus@westfield.co.nz with details of your request and a member of our Westfield Plus Support team will get back to you. We aim to respond within two business days.


I need to ask a question or complain about something. Who do I contact?

If you are in a Westfield Centre, please visit our Guest Services Desk team who will be able to assist you. Otherwise, please email westfieldplus@westfield.co.nz with details of your request and a member of our Westfield Support team will get back to you. We aim to respond within two business days.

Valet Parking

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How does Valet parking work?

All Guests are welcome to park at valet. Valet parking is located at Parking level B1 in 309 Broadway, entering via Mortimer Pass. When you arrive, simply give the valet team your mobile number so you can be issued with a valet ticket, and our team will park your car and welcome you into valet, where all of our valet services will be available to you.


What benefits do Westfield Plus members get when parking at valet?

Westfield Plus members get discounted valet rates every time they visit, and have the convenience of their valet ticket in the Westfield Plus app. When you've finished shopping, you can also request that your vehicle be prepared for departure via the app. 


If I park at valet, do I still need to pay for parking?

Yes. Parking rates and free parking periods vary by centre and can be found at all car park entrances, at pay stations and on each centre's website. For parking rates at Westfield Newmarket, visit: https://www.westfield.co.nz/newmarket/parking


Where is my valet ticket? 

First of all, make sure you've added your mobile number to your Profile information in the app. Then, once you've been checked into valet, you'll see your valet ticket on the Today screen in the app. 


How does the 'Request my car' feature work?

When you're ready to leave, select 'Request vehicle' on the Today screen. This will let our valet team know that you're on your way to collect your vehicle. They will prepare your vehicle for departure as soon as possible.

Handsfree Shopping

How does Handsfree shopping work?

Handsfree shopping is one of our valet services. Simply let the valet attendant know you will be using this service and our Guest Services team will collect your shopping bags from stores and place them into your vehicle, ready for your departure.


What benefits do Westfield Plus members get when using the Handsfree shopping service?

Westfield Plus members get discounted handsfree shopping rates every time they visit. 

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Restaurant Bookings

How do I book a table at a restaurant?

Simply navigate to the Today screen on your Westfield Plus app and select one of the available restaurants. From there, select the "Book a table" option which will link you out to the restaurant's preferred booking page. 


Will I receive a confirmation email for restaurant bookings?

The restaurant may send you a confirmation email, please follow the prompts on the restaurant's preferred booking page. 


The restaurant's booking page doesn't seem to be working. What should I do?

If you have any issues with the restaurant's booking page, please contact them by telephone. 


Can I use the app to book restaurants that are not in Westfield Newmarket?

At this stage, you can use the app to make bookings at restaurants located within Westfield Newmarket. 

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Support

I need to ask a question or complain about something. Who do I contact? 

If you are in a Westfield Centre, please visit our Guest Services Desk team who will be able to assist you. Otherwise, please email westfieldplus@westfield.co.nz with details of your request and a member of our Westfield Plus Support team will get back to you. We aim to respond within two business days.


I've been incorrectly charged for parking. Who should I contact?

If you believe you have been incorrectly charged for parking at Westfield Newmarket, please email the Parking team at newmarketcarpark@scentregroup.com with details of your visit and number plate, and they will be able to help you. 


I need a receipt for parking. Who should I contact?

If you require a receipt for your parking at Westfield Newmarket, please email the Parking team at newmarketcarpark@scentregroup.com with details of your visit and number plate, and they will be able to help you.