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Customer Service

Important COVID-19 update

In line with new government restrictions, face masks must be worn indoors when visiting us. While in-centre, please be sure to observe physical distancing and practice good hygiene.

Store hours will vary - please ‘browse stores’ for store contact details to find out the most up-to-date individual store hours and any temporary closures.


We always endeavour to make your visit as enjoyable, convenient and comfortable as possible. Our customer service team are available for:

  • Westfield Gift Cards
  • Directions
  • Centre and retailer information
  • Hiring mobility equipment
  • Lost property
  • Transport and navigation information
  • Upcoming events
  • Parking information
  • Kiddie Kruzzer hire

Our Customer Services desk is located on Ground Level, near City Chic.

Alternatively, you can contact us for more information.

Manukau City Customer Service

(09) 978 5300

Cnr Great South Road & Manukau Station Road

Manukau City AUCKLAND 2104

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