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Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Customer Service desk

Our friendly Customer Services team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer wheelchairs and mobility scooters for hire. The wheelchairs and mobility scooters are in high demand, and are therefore subject to availability. Please contact customer services on (09) 925 9211.

For your convenience, you will also find disabled parking close to the entry of the mall.

To find the best parking for mobility-impaired customers please contact our customer service team to discuss which of our carparks will best suit your needs on your next visit.

Hidden Disabilities Sunflower Scheme

Westfield is a proud participant in the Hidden Disabilities Sunflower Scheme which helps to support and raise awareness for people living with a hidden disability.

Under the Hidden Disability Sunflower scheme, our customers with hidden disabilities such as autism, chronic pain, dementia, anxiety, visual or hearing impairment, can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting our centre employees and retailers know that they may require additional support, assistance, or a bit more time when visiting our centres.

The free Sunflower lanyards can be collected from the cusotmer services desk.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

Albany Customer Service

09 925 9200

219 Don McKinnon Drive

Albany AUCKLAND 0632

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We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.

Scentre Group operates its Westfield Living Centre portfolio with a responsible business mindset across the four pillars of community, people, environment and economic performance. More information can be found in our 2023 Responsible Business Report.

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