Service

Customer Service (Temporarily closed)

Important COVID-19 update

The wellbeing of our customers, retailers, suppliers and employees is our highest priority. In light of the evolving COVID-19 situation, Customer Service is temporarily unavailable.

For the precautions we are taking to prioritise your wellbeing, see our COVID-19 update.

COVID-19 update >


We always endeavour to make your visit as enjoyable, convenient and comfortable as possible. Our Customer Services team are available during standard centre trading hours to help with:

  • Westfield Gift Cards
  • Directions
  • Centre and retailer information
  • Hiring mobility equipment
  • Shopping with Families
  • Lost property
  • Transport and navigation information
  • Upcoming events
  • Parking information

Our Customer Services desk is located on level 2, near Farmers.

Alternatively, you can contact us for more information.

Albany Concierge

09 925 9200

219 Don McKinnon Drive

Albany AUCKLAND 0632

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We're here to help

Please note, due to COVID-19 certain centre services are currently unavailable