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Service

Accessibility

To ensure all our customers can navigate around our centre with ease we offer the following services to assist with accessibility.

Customer Service desk

Our friendly Customer Services team are available to help you with directions, store information, lost property, transport, parking information and more.

Accessible services

For mobility-impaired customers, we offer wheelchairs and mobility scooters for hire. There is no charge for hireage but you will require photo ID and terms and conditions apply. The wheelchairs and mobility scooters are in high demand, and are therefore subject to availability. Please contact customer services on tel: (03) 983 4500.

For your convenience, you will also find accessible parking close to the mall entries.

To find the best parking for mobility-impaired customers please contact our Customer Service team to discuss which of our carparks will best suit your needs on your next visit.

Accessible amenities

All our restrooms have a wheelchair accessible toilet.

Riccarton Concierge

Thu – Fri

9:00am9:00pm

Sat

9:00am6:00pm

Sun

10:00am6:00pm

Mon – Tue

9:00am6:00pm