Service

Customer Service

Important COVID-19 update

We are here for you and remain open for your essentials. Our customer service desk is currently closed. We apologise for any inconvenience and appreciate your understanding.

In line with new government restrictions, from Wednesday 18 August 2021, customers are encouraged to wear a face mask when visiting us unless an exemption applies. While in-centre, please be sure to observe social distancing and practice good hygiene.

Store hours will vary - please ‘browse stores’ for store contact details to find out the most up-to-date individual store hours and any temporary closures.


We always endeavour to make your visit as enjoyable, convenient and comfortable as possible. Our customer service team are available between 9.00AM – 6.00PM daily for:

  • Westfield Gift Cards
  • Directions
  • Centre and retailer information
  • Hiring mobility equipment
  • Lost property
  • Transport and navigation information
  • Upcoming events
  • Parking information
  • Kiddie Car Hire

Our Customer Services desk is located on level 2 near Macpac.

St Lukes Concierge

Hours may differ from Centre hours

View Centre Hours

(09) 978 6000

80 St Lukes Road

Mount Albert AUCKLAND 1025

See on map