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Customer Service

Important COVID-19 update

The wellbeing of our customers, retailers, suppliers and employees is our highest priority. In light of the evolving COVID-19 situation, our Customer Service Desks are temporarily closed.

For the precautions we are taking to prioritise your wellbeing, see our COVID-19 update here >

Customer Service

We always endeavour to make your visit as enjoyable, convenient and comfortable as possible. Our customer service team are available under standard trading hours for:

  • Westfield Gift Cards
  • Directions
  • Centre and retailer information
  • Hiring mobility equipment
  • Lost property
  • Transport and navigation information
  • Upcoming events
  • Parking information

Important COVID-19 update

The wellbeing of our customers, retailers, suppliers and employees is our highest priority. In light of the evolving COVID-19 situation, the hire of kiddy cars is temporarily unavailable.​

For the precautions we are taking to prioritise your wellbeing, see our COVID-19 update.

COVID-19 update >

Our Customer Services desk is located on level 2, near Farmers.

Alternatively, you can contact us for more information.

Visit Customer Service at Albany

09 925 9200
Level 2, Near FarmersSee on map

L2, Main Entrance Car Park

Customer Service storefront image

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