Customer Service
We always endeavour to make your visit as enjoyable, convenient and comfortable as possible. Our customer service team are available under standard trading hours for:
- Westfield Gift Cards
- Directions
- Centre and retailer information
- Hiring mobility equipment
- Lost property
- Transport and navigation information
- Upcoming events
- Parking information
Visit Customer Service at Albany
L2, Main Entrance Car Park
What's happening at Customer Service
What's happening at Customer Service
Here's everything you need for the festivities with family and friends, and to usher luck and prosperity into 2025.
Plan your next visit with the family.
Join us for Quiet Time every week in centre as the lights are dimmed and music volume is adjusted to limit sensory over-stimulation for customers.
Looking for a great gift? With our gift guide you don’t have to spend a fortune and if you’re all out of ideas, you’ve come to the right place.
Discover the many ways Westfield is keeping the whole family entertained this summer.
Enter daily until 12 February for your chance to win 1 of 4 Golden Tickets, each worth $10,000 in VIP experiences of your choice, thanks to Live Nation.
Spend $30+ in centre on Saturday 15 February and have your chance to win a range of retailer prizes*
Westfield Members can collect their complimentary Red Envelope to celebrate Lunar New Year from 28 - 29 Jan.
Westfield Members can collect their complimentary Red Envelope to celebrate Lunar New Year from 28 - 29 Jan.