Frequently Asked Questions

FAQs for nominators

Q. I have nominated a Hero previously, can I nominate them again this year?

Yes. There are no restrictions on previous nominees, finalists or heroes being nominated again.


Q. Can I nominate more than once?

You, as a nominator, can nominate multiple times but for different nominees. 


Q. Does my nominee have a greater chance if they have multiple nominations?

No. Having multiple nominations for one nominee does not impact the assessment process. Once they have one nomination they automatically go into the assessment process.


Q. Can I nominate someone who is under 18 years old?

Yes. The nominee’s parent/guardian must give consent for the nomination to be eligible.


Q. What if I, or my hero, needs help completing the online form?

Contact the Westfield Local Heroes team at [email protected] who will assist you to complete your nomination.


Q. What organisations can my hero represent, and what does representation refer to?

AAll nominees must represent (for example they must be members, employees, volunteers, etc) an organisation this includes, but are not limited to, registered community groups, sporting clubs, not-for-profits, schools, authorities, profit for purpose organisations and businesses.


Q. How do I nominate?

Nominations open at 9am (AEST) Tuesday 22 February 2022 and close at 4pm (AEST) on Monday 21 March 2022. You can nominate your Westfield Local Hero from 22 February by clicking the Nominate Now button on this website. If you are in Australia, go to www.westfield.com.au/local-heroes. All nominations must be made online using the grants portal provided. No offline nominations will be accepted, unless prior consent has been obtained by Scentre Group. If you need assistance to complete your nomination online, please contact us at [email protected]


Q. Will my nominee be contacted as part of the nomination process?

Yes. All nominees will be contacted by email to notify them they have been nominated. Nominees need to complete the nomination process by submitting section 2 of the online form and providing consent. This form asks questions about them and their work. If the nominee does not complete section 2 of the online form, their nomination will not be eligible. Please encourage them to complete their submission so they are entered into the program.


Q. Who has previously been awarded a Westfield Local Heroes grant in my area?

Please go to the Alumni page on this website for the full stories and list of our Westfield Local Heroes alumni.


Q. Why do I have to select one Westfield Centre in the nomination process?

To be recognised as a Westfield Local Hero, the nominee’s work or activities must benefit the community or environment within the local area of an Australian of New Zealand Westfield centre. Nominators are asked to choose the Westfield centre that is located closest to where their nominee’s work or activity occurs. If their work spans across multiple Westfield local areas, the nominator must choose the most relevant centre for the purposes of the nomination. You can find maps for all Westfield centres here


Q. Can I nominate the same person at more than one Westfield?

No. Please select the centre most relevant to your nominee's work.


Q. My hero’s work benefits overseas communities, can I still nominate them?

Your nominee’s work must benefit the community or environment within the local area of an Australian or New Zealand Westfield centre. If you nominee’s work spans both the local community and overseas communities, please write your nomination specifically addressing the local work. If your nominee’s work only benefits overseas communities, they will not be eligible for this program. 


Q. How are Westfield Local Heroes selected?

Nominations will be assessed against set criteria by a panel of Scentre Group staff for each Westfield centre to select the three finalists per centre. A community vote will then take place to determine the Westfield Local Hero for each centre. Note: Scentre Group is the owner and operator of Westfield Centres in Australia and New Zealand.


Q. Do finalists and Local Heroes get to keep the grants for themselves?

No. The grants go to the organisation or group they represent to help the Local Hero’s and organisation’s work or programs to grow and thrive.


Q. Can I edit or submit my nomination after the closing date?

Nominations close 4pm (AEST) on Monday 21 March 2022. Nominations received after this time will not be eligible for the 2022 program. Once you submit your nomination you will not be able to edit it. Your nominee must then complete section 2 of the online nomination form by 4pm (AEST) 28 March for the nomination to be eligible. 


Q. Can I have an extension to submit my nomination?

Unfortunately, no. In fairness to all our nominees and to ensure we can keep on track with our selection process, we cannot offer individual extensions. If you need assistance, please contact us at [email protected]

FAQs for nominees

Q. What do I have to do once I have been nominated?

Your nominator must complete their nomination (section 1 of the online nomination form) by 4pm (AEST) on Monday 21 March 2022. Nominations received after this time will not be eligible for the 2022 program. You must then complete section 2 of the online nomination form by 4pm (AEST) 28 March for your nomination to be eligible. Once you submit your nomination you will not be able to edit it.


Q. Can I have an extension to submit my nomination?

Unfortunately, no. In fairness to all our nominees and to ensure we can keep on track with our selection process, we cannot offer extensions.


Q. As a nominee, will I be provided feedback if I am unsuccessful?

You will receive a notification about the outcome of your nomination. Unfortunately, as we receive thousands of nominations every year, we can’t provide individual feedback.


Q. As a nominee, how will I know if I am a finalist?

We will notify all nominees of the outcome of their nomination by 2 August 2022. Westfield Local Heroes will be announced on 13 September 2022 and published on our website www.westfield.co.nz/local-heroes. All Local Heroes in Australia will be published on www.westfield.com.au/local-heroes.


Q. Why do you ask if I have a criminal record?

The intent of the program is to discover and raise the profile of individuals who make a positive impact to their local community or environment. Westfield Local Heroes are positive role models who lead by example and who are trusted and respected by members of their community. We judge every nomination on its individual merits, and a criminal record does not exclude nominees from becoming Westfield Local Heroes. This information remains confidential and is not shared with your represented organisation, referee or the Westfield selection panel. 


Q. What will the selection panel be looking for in a nomination?

The selection panels assess each nominee on their own merits, taking into consideration how their work positively impacts the local community or environment, their standing as a community role model, how the grant will be used to directly benefit the local community or environment and the hero and organisation’s goals to continue to build thriving and resilient communities. 


Q. Why do you want a referee/s?

Your referee/s can help us get to know you better to inform our nomination assessment.


Q. Who can be my referee/s?

The person you list in your submission as your Organisation Contact will be your referee. If you are a leader within your organisation, that is you are responsible for all elements of the entity, we will ask you for a referee. Your referee must be a person who works in the same sector and/or who collaborates with you. i.e. A representative from a referral agency, community or corporate partner, government body or grants funder.  


Q. As a nominee, will I be interviewed?

As part of the assessment process, we may request a short interview by phone with you.


Q. How secure is the information I provide?

We take your privacy seriously. Information gathered for Westfield Local Heroes will be managed in accordance with the Scentre Group Privacy Policy. By agreeing to the terms and conditions of Westfield Local Heroes, you are giving your consent to Scentre Group to use and disclose the information in your Westfield Local Heroes nomination for purposes related to the program, including promotional and marketing purposes.


Q. Where can I find the Terms and Conditions for the Westfield Local Heroes program?

Please find the full Terms and Conditions here. We reserve the right to change the Terms and Conditions of the Westfield Local Heroes program. We have made a minor change to point 8.5 as of June 2022. If you have any questions, please contact us.


Q. Why is there a community vote to select the heroes?

Telling the stories of our finalists and raising awareness of their amazing work in the local area is a key intent of this community recognition program. The voting period invites and encourages community members to engage with the program and learn about the finalists and their work. We provide all finalists with tailored marketing materials to help them promote themselves to their networks, and we give equal time for each of our finalists on our Westfield channels in our centres and on our digital channels.


Q. There is a significant time period between nomination and voting. Why is that, and how will you keep me updated?

With thousands of nominations across Australia and New Zealand, we apply a rigorous and fair assessment process that involves multiple steps. We will inform all nominees of their nomination status no later than 2 August 2022.


Q How else can Westfield help my work if I am not successful in this program?

We know that our Westfield centres are local hubs where people come to connect, inform and share. It is through our centres and staff that we can contribute directly to communities in a number of ways. This includes providing space at our Community Sites in our centres for local, community-focused groups to raise awareness of their work; working with local groups and organisations as part of our Centre Community Plans; and enabling our staff to support causes of their choice through volunteering days and Workplace Giving. For more information, see our Community Pages on each centre’s website, www.westfield.co.nz.

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